Everything about your billing

What is an annual statement and when will I receive it?

The annual consumption statement shows how much electricity you actually used in the previous billing period (usually 12 months).

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There you'll find:

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• your starting and ending counts,
• the calculated consumption in kWh,
• the total amount and
• the deductions already paid.

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This comparison shows whether you have to pay something back or get a credit.

You will receive your annual statement once a year if you have concluded a fixed-price tariff. This happens for the first time in the 12th or 13th month after your delivery starts. In the statement, we compare how much electricity you have actually consumed with the advance payments you have made over the course of the year.

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Remember:

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• If you have paid too much, you will have a credit balance which we can refund or offset against future advance payments.
• If you have paid too little, the difference will be recalculated.

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You can decide for yourself how we handle a credit. You can see the amount in your invoice and then tell us which option you choose. Please get in touch in time so that your choice is taken into account.

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In order for us to be able to calculate your actual consumption correctly, we need your current meter reading. If we do not have this, we estimate consumption based on the most recently reported meter readings.

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How is my electricity billed?

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The frequency with which you receive an invoice depends on the network operator and the tariff. Accordingly, there is no uniform, fixed billing cycle.

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In principle, the following applies:

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• Fixed rate: You will receive an annual invoice, not individual monthly invoices.
• Dynamic tariff: You usually receive monthly invoices, provided that your meter is billed accordingly.

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Important: For correct billing based on actual consumption data, we rely on the network operator's load profile data. These show exactly when and how much electricity you have consumed. Without this data, we cannot create consumption-based billing.

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Even if you have a smart meter (intelligent measurement system), your network operator may only transmit standard load profiles. Then there is no hourly billing, but an annual billing with profile values.

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For monthly, load-specific billing, your network operator must enable the transmission of measurement values (load profile data). If you want that, please contact your network operator directly.

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What is a final invoice?

The final bill is the last bill you will receive from us after your electricity supply by PLAN-B NET ZERO ENERGY has ended.
It contains your consumption up to the last delivery day and offsets this against the deductions you have already paid. This is how you can see whether you still have to pay something back or whether there is a credit balance that we will pay out or offset you.

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What is an interim invoice?

An interim statement is a type of “stopover”: Your consumption is billed by a specific date without a whole year having already passed. This happens, for example, when you move or change providers. The deductions paid up to that point are offset against the calculated consumption balance — this may result in a credit balance or an additional payment.